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Exchange guarantee for discoloration or color change.

At CiaoCiao.mx, your satisfaction is our top priority. That's why we're proud to offer a one-year warranty on all of our products , supporting our commitment to quality and durability.

Our warranty covers stains and color wear, ensuring that every piece you purchase will maintain its beauty and shine over time. If you encounter any problems with your jewelry within this period, we are here to help you.

To make the guarantee valid, simply send an email to info@ciaociao.mx with the following information:

  • Order number.
  • Damaged model name.
  • A clear image of the product with visible damage.
Remember, all our products are waterproof, which reinforces their durability and resistance.

Please note that the one-year warranty applies to orders placed on or after December 1, 2022. For orders placed before that date, the standard 30-day warranty applies.

We are committed to providing you with exceptional service and strive to exceed your expectations with every interaction. Thank you for trusting CiaoCiao.mx.