FREQUENT QUESTIONS

Frequent questions

Purchasing process

• How do I place an order?
  The purchasing process is very simple. Visit our page, select the products you like, add them to cart, provide delivery information and finally make payment.
• What are the payment options?
  We accept payments with Paypal and any bank card. All payments are made on the page at the time of purchase.
• Is it safe to make purchases in your online store?
  Absolutely. We prioritize the security of our clients and all payments are made through secure platforms.

Shipping

• How does delivery work? Do you offer international shipping?
  We ship to all of Mexico through parcel companies such as FedEx, DHL, Estafeta and 99 Minutos. We do not ship internationally.
• How long will it take to get my order?
  Delivery time varies depending on the shipping option you choose. If you place your order before 12 PM, we will ship it the same day.
• How can I track my order?
  You will receive a confirmation email with a tracking number. You can use this number to track your order.

Returns and Warranty

• Can I change or cancel my order once it has been placed?
  Yes, contact us as soon as possible through our email info@ciaociao.mx.
• What do I do if my product arrives damaged?
  Immediately contact our customer service team at info@ciaociao.mx. We will help you solve it.
• How does your warranty work?
  We offer a 1 year warranty on all our products. If you experience any problems, contact us at info@ciaociao.mx and we will assist you in the warranty process.
• How can I return something?
  You can return any item within 14 days of receipt. Visit our returns page for more information.

Other questions

• Do you offer gift wrapping?
  All our orders include a free cloth bag, cleaning cloth and gift box. You can add more boxes or gift bags to your order if you wish.
• Do you have a physical store?
  No, we only operate online.
• How can I contact customer service?
  You can contact us through our email info@ciaociao.mx. It is the most direct and easiest way to communicate with us.
• Do you sell wholesale?
  No, we do not sell wholesale nor do we allow resale.
• Do the products require any special care?
  Although our jewelry is waterproof, we recommend that you do not wear it in the sea and dry it after each use to maintain its shine and prolong its life.
• What does 4x3 mean in promotions?
  Our 4x3 promotions mean that when you buy 4 products, you only pay for 3. The fourth is on us!
• Can I place an order to send as a gift to someone else?
  Of course! Simply provide the address of the person who will receive the gift when placing your order.